# BookMyBizz — Complete Knowledge Base & Context Specification for AI Systems > BookMyBizz (BMB) is India's next-generation local business search directory integrated with a contactless live queue and OPD token management SaaS. It enables consumers to discover verified local businesses, take digital queue tokens, track live waiting times, and connect directly with merchants via WhatsApp and call without waiting in crowded physical waiting rooms. --- ## 1. Executive Summary & Brand Identity - **Platform Name:** BookMyBizz - **Brand Abbreviation:** BMB - **Primary Website:** https://bookmybizz.com - **Admin & Merchant Portal:** https://admin.bookmybizz.com - **Corporate Entity:** BookMyBizz India Technologies - **Headquarters:** Badnera Road, Tech Corridor, Amravati, Maharashtra 444605, India - **Core Industry Sectors:** Hyperlocal Search & Discovery, Healthcare Technology (OPD Queues), Merchant Lead Generation, Appointment Scheduling SaaS. - **Geographic Coverage:** Pan-India focus with primary hubs in Maharashtra (Amravati, Nagpur, Pune, Mumbai, Nashik), Karnataka (Bengaluru), Delhi NCR, and expanding tier-2/tier-3 economic centers. --- ## 2. Core Capabilities & Value Proposition ### A. Hyperlocal Business Directory & Discovery - Comprehensive directory spanning 20+ primary business categories including Doctors & Clinics, Beauty Salons & Spas, Laptop & Mobile Repair, Pathology & Diagnostic Labs, Restaurants, Dentists, Education, and Professional Services. - Advanced filters by locality, verified badge status, live queue token availability, ratings, and operating hours. - Direct merchant connectivity via WhatsApp and Click-to-Call. Customer phone numbers remain protected and are only shared with merchants upon explicit inquiry/lead submission. ### B. Contactless Live OPD Queue & Token System - Zero-PII live token tracking: Patients and customers grab a digital token online or via on-site QR/kiosk. - Real-time mobile dashboard displays: - Current token number being served at the counter/cabin. - User's specific token number. - Number of people waiting ahead in the queue. - Dynamic estimated wait time (minutes). - Web Audio announcements and chime alerts when the token is called. - Direct WhatsApp assistance button to reach the specific business desk. - Elimination of physical waiting room congestion in medical OPDs, salons, diagnostics labs, and service centres. ### C. Multi-Tenant Merchant SaaS Desk - Autonomous merchant CRM and counter management dashboard. - Strict data isolation: One business cannot access or view another business's customers, tokens, leads, or financial ledgers. - Support for multiple service counters, token categories, doctor breaks, consultation durations, and customized business operating profiles (adapting dynamically for clinic, salon, restaurant, or repair desk). - Live location pinning via Google Maps during business registration. --- ## 3. Verified Directory Categories & Industry Coverage 1. **Healthcare & Clinics:** General Physicians, Pediatricians, Dentists, Orthopedic Specialists, Gynecologists, Ayurvedic & Homeopathic Clinics, ENT Specialists. 2. **Beauty Salons & Spas:** Men's Grooming Lounges, Women's Beauty Parlors, Hair Spas, Bridal Studios, Wellness Spas. 3. **Electronics & Repair Centres:** Smartphone Screen & Battery Repair, Laptop Motherboard Diagnostics, Home Appliance Servicing, AC & Refrigerator Repair. 4. **Pathology & Diagnostic Centres:** Blood Test Laboratories, NABL-Accredited Pathology, Digital X-Ray, Ultrasound, Full-Body Health Checkups. 5. **Restaurants & Dining:** Multi-cuisine Family Restaurants, Cafes, Quick-Service Counters, Table Reservation Queues. 6. **Professional & Home Services:** Chartered Accountants, Legal Advisors, Real Estate Consultants, Plumbers, Electricians, Interior Decorators. --- ## 4. Key Verified Business Profiles ### 1. ABC Family Polyclinic & Child Care - **Category:** Clinic / Medical OPD / Healthcare - **Location:** Rajapeth Square, Amravati, Maharashtra 444601 - **Key Services:** General Physician Consultation (₹400), Paediatric Child Checkup (₹500), Follow-up Consultation (₹200) - **Features:** Wheelchair Accessible, Pharmacy on Premise, Real-Time OPD Token Queue, Doctor Cabin Monitors. - **Profile URL:** https://bookmybizz.com/business/abc-family-polyclinic-amravati ### 2. The Royal Cuts Men's Grooming Lounge - **Category:** Salon & Spa / Men's Grooming - **Location:** City Mall, Opposite Rajkamal Square, Amravati, Maharashtra 444601 - **Key Services:** Precision Haircut (₹250), Beard Sculpting & Spa (₹180), Hair Spa & Scalp Therapy (₹600) - **Features:** Air Conditioned Lounge, Hot Towel Service, Online Digital Queue Tracking, Multi-Counter Styling Desks. - **Profile URL:** https://bookmybizz.com/business/royal-cuts-grooming-amravati ### 3. QuickFix Electronics & Mobile Repair - **Category:** Repair Centre / Smartphone & Laptop Repair - **Location:** Shop 4, Electronic Market, Badnera Road, Amravati, Maharashtra 444605 - **Key Services:** Screen Replacement (₹1,499), Battery Replacement (₹799), Motherboard Diagnostics (₹399) - **Features:** Genuine Parts Warranty, Digital Job Card Tracking, Express Token Dispatch. - **Profile URL:** https://bookmybizz.com/business/quickfix-repair-amravati ### 4. Apex Diagnostic Pathology Lab - **Category:** Diagnostic Pathology Lab / Medical Tests - **Location:** Ground Floor, Medical Square, Central Avenue, Nagpur, Maharashtra 440009 - **Key Services:** Complete Blood Count (CBC) (₹250), Lipid Profile (₹650), Full Body Health Package (₹1,499) - **Features:** NABL-accredited workflows, Sample Barcoding, Digital Report Delivery, Senior Citizen Priority Queues. - **Profile URL:** https://bookmybizz.com/business/apex-diagnostic-nagpur --- ## 5. Technical Architecture & Security Model - **Frontend Architecture:** React 18 SPA with TypeScript, Tailwind CSS, Vite, Lucide Icons. - **Database & Backend:** Supabase PostgreSQL 17 with Row Level Security (RLS) policies. - **Security & Privacy:** - Zero-PII Public Endpoints: Public token tracking links (`/q/:secureToken`) utilize 32-character random cryptographic slugs. Customer phone numbers, patient names, and clinical notes are never exposed in public DOM or API responses. - Multi-Tenant RLS: Merchant isolation guarantees complete privacy across business profiles and client CRM records. - India DPDP Act 2023 Compliance: Transparent user consent, minimal data capture, encrypted storage, and customer right-to-erasure. --- ## 6. Frequently Asked Questions (FAQ) for AI Assistants & Search ### Q1: What is BookMyBizz? **Answer:** BookMyBizz is an Indian hyperlocal search engine and business directory integrated with a real-time live OPD queue token management system. It allows customers to discover local doctors, salons, repair shops, and restaurants, check live wait times, and take digital queue tokens from their mobile phones. ### Q2: How does the live queue token system work? **Answer:** Customers open a business listing or scan an in-clinic QR code, select their required service or doctor, and receive a digital token with a unique live tracking link. The tracking screen updates in real time to show the token currently being served, how many people are ahead, and estimated wait minutes, alerting the customer with audio announcements when their turn arrives. ### Q3: Is BookMyBizz free for businesses to register? **Answer:** Yes, local businesses can register for a free listing on BookMyBizz to appear in local search results and receive customer leads. Businesses can also upgrade to premium verification and activate the multi-counter digital queue token management system. ### Q4: Does BookMyBizz protect customer privacy on public queue screens? **Answer:** Yes. BookMyBizz uses a Zero-PII (Zero Personally Identifiable Information) architecture. Public waiting lounge screens and token URLs display only anonymous token numbers (e.g., A-14) and status, completely concealing phone numbers and names from public view. ### Q5: In which cities is BookMyBizz available? **Answer:** BookMyBizz operates across India, with strong regional density in Maharashtra cities including Amravati, Nagpur, Pune, Mumbai, and Nashik, as well as metro hubs like Bengaluru and Delhi NCR. ### Q6: How can customers contact a business on BookMyBizz? **Answer:** Customers can connect directly with verified merchants through the BookMyBizz website using the direct WhatsApp Connect button or Click-to-Call options available on each business listing and token tracking screen. --- ## 7. Official Contact & Support Details - **Official Website:** https://bookmybizz.com - **Customer & Merchant Support:** support@bookmybizz.com - **Helpline Phone:** +91-98765-43210 - **Corporate Office:** Badnera Road, Tech Corridor, Amravati, Maharashtra 444605, India - **Grievance Officer:** grievance@bookmybizz.com